PRIVACY POLICY

Privacy Policy - the basics

Queens at the Altar (Pty) Ltd and Queens at the Altar Foundation NPC respect your privacy and protect your personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect, how we use it and how we keep it safe.

By using our website, completing a form or attending any of our events, you agree to the terms below.

1. Information We Collect

We collect only what we need to run our ministry and events safely. This may include:

• Name and surname
• Email address
• Phone number
• Billing or payment details
• Event registration information
• Emergency contacts for camps
• Photos and videos captured at events
• Any details you willingly share through forms or communication

2. Why We Collect Your Information (POPIA Purpose Specification)

We use your information for clear, lawful purposes:

• Registering you for events
• Processing payments
• Sending confirmations and event information
• Ensuring safety during camps and gatherings
• Providing support and responding to enquiries
• Sharing devotionals, updates or newsletters if you opt in
• Improving our website and experience

We do not use your information for anything unrelated to our mission.

3. How We Protect Your Information

Your information is treated with care.
We follow POPIA standards through:

• Secure storage
• Limited access to authorised team members
• Confidential handling during events
• No sharing without purpose or consent

We never sell or trade personal information.

4. Sharing Information With Third Parties

We only share information when necessary and only with partners who follow POPIA principles. This may include:

• Payment processors
• Event venues and camp facilities
• Medical teams for emergency readiness
• Service providers helping us run the event
• Legal requirements if requested by authorities

Everyone we partner with is expected to protect your information.

5. Photos, Videos and Media Consent (POPIA Condition for Processing)

By attending our events, you grant us permission to capture and use photos or videos for promotional or community purposes.
If you prefer not to appear in media, notify us in writing before the event and avoid camera areas.

6. Your Rights Under POPIA

You may:

• Request access to your personal information
• Ask for corrections or updates
• Withdraw consent for communications
• Ask us to delete your information where legally possible

To exercise any of these rights, contact us and we will respond within a reasonable timeframe.

7. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience. Cookies collect basic usage data, not personal information, unless you choose to share it.

8. Information Retention

We keep your information only for as long as needed to fulfil its purpose or as required by law, after which it is safely deleted or archived.

9. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices. Review their policies before sharing personal details.

10. Updates to This Policy

We may update this Privacy Policy to stay compliant with POPIA and improve clarity. The latest version will always appear on our website.